Policy for – Polar Bear Lessons / Group Lessons / Performance Clinics
Altitude’s policy on polar bear groups, group lessons and performance clinics for both children and adults, is that once booked and confirmed, all lessons with only 1 or 2 participants will run for a reduced time of 2 hours (for half day lessons) or 4 hours (for full day lessons). Any polar bear groups, group lessons and performance clinics with 3 or more participants will run for the full duration.
Any bookings that are cancelled within 1 week will incur a charge of 50%. For lessons in New Year Week and ½ Term (24th Dec 2017 – 6th Jan 2018 and 11th Feb 2018 – 17th Feb 2018), any bookings cancelled within 2 weeks will incur a charge of 50%.
All bookings not cancelled more than 48 hours in advance will not be refunded.
In the case of lesson cancellation due to lift closure, injury or sickness, adverse weather conditions, breakdowns of mechanical installations or other incidents beyond the company’s control Altitude will not be liable to provide the client with a refund. We advise our clients to take out adequate insurance to cover them in the case of cancellation.
Altitude declines all liability in the case of an accident that occurs during any lesson or company run event. Altitude reserves the right to cancel any session if payment is not settled in full before the lesson.
Because of the nature of our business and the fact that we are often very busy and must move promptly from one session to another, we must insist on our guests being punctual. Instructors are asked to wait for clients for up to 45 minutes. If the client has not called our office or the instructor to say they will be late within this time the instructor is entitled to leave and the client will be liable for full payment of the lesson.
Lift passes and equipment are obligatory and are not included in our prices.
Please ensure purchasing your equipment and lift pass prior to the lesson to ensure maximum lesson time is achieved.
Participation in any of our activities does not include insurance. Altitude strongly recommends that our clients have a valid accident insurance which covers skiing in all conditions, including off-piste and beyond the marked routes.
Minimum Booking Policy
In certain weeks of the season, we do have a minimum number of hours that need to be booked due to high demand. You will be informed about this on booking. Once booked, if any lessons are cancelled adjusting the booking to less than the minimum required, it may not be possible to retain the original dates and prices on booking. Normal cancellation conditions apply.